Effective Date: October 05, 2025Rakesh Medicals (“we,” “us,” or “our”) operates the website rakeshmedicals.in (the “Site”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, make a purchase, or interact with our services. By using the Site, you consent to the practices described in this policy.
Pharmacist Rakesh Pandey is the owner and proprietor of Rakesh Medicals, located at Salori Tiraha, Shukla Market, Prayagraj, Uttar Pradesh, India – 211011.
We comply with applicable Indian laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDP Act), regarding the collection and processing of personal data.
1. Information We Collect
We collect information to provide and improve our services, process orders, and enhance your shopping experience. The types of information we may collect include:Personal Information
- Contact Details: Name, email address, phone number, and shipping/billing address provided during registration, order placement, or inquiries.
- Payment Information: Credit/debit card details, bank account information, or other payment method details (processed securely via third-party gateways; we do not store full card details).
- Health-Related Information: Limited details about prescriptions or medical needs if you upload or share them for order fulfillment (handled with strict confidentiality as per pharmacy regulations).
Non-Personal Information
- Usage Data: IP address, browser type, device information, pages visited, time spent on the Site, and referral sources.
- Cookies and Tracking: See Section 6 for details.
We collect this information directly from you (e.g., forms, orders) or automatically (e.g., logs, cookies).
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill orders, including delivery and payment.
- To communicate with you about your orders, promotions, or service updates (you can opt out of marketing emails).
- To provide customer support and respond to inquiries.
- To improve our Site, products, and services through analytics.
- To prevent fraud, comply with legal obligations (e.g., pharmacy licensing), and enforce our terms.
- For marketing and personalized recommendations, with your consent where required.
3. Sharing Your Information
We do not sell your personal information. We may share it in these limited circumstances:
- Service Providers: With trusted third parties (e.g., payment processors like Razorpay, shipping partners like India Post or DTDC, cloud hosting like AWS) who assist in operating the Site. These parties are contractually obligated to protect your data.
- Legal Requirements: If required by law, court order, or government authority (e.g., under the Drugs and Cosmetics Act for prescription verification).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- With Your Consent: For any other purpose with your explicit approval.
We ensure shared parties comply with data protection standards.
4. Data Security
We implement reasonable security measures to protect your information, including encryption (SSL for transactions), firewalls, and access controls. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.In case of a data breach, we will notify affected users and authorities as required by law.
5. Data Retention
We retain your personal information only as long as necessary for the purposes outlined above or as required by law (e.g., 7 years for financial records under Indian tax laws). After that, we securely delete or anonymize it.
6. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, remember preferences, and analyze traffic. You can manage cookies via your browser settings:
- Essential Cookies: Necessary for Site functionality (e.g., cart management).
- Analytics Cookies: For performance tracking (e.g., Google Analytics).
- Marketing Cookies: For targeted ads (with opt-out options).
By continuing to use the Site, you consent to cookie use. For more details, see our Cookie Policy (to be linked once published).
7. Your Rights and Choices
Under applicable laws, you have rights regarding your data:
- Access: Request a copy of your personal information.
- Correction: Update inaccurate details.
- Deletion: Request removal (subject to legal retention requirements).
- Objection/Withdrawal: Opt out of marketing or object to processing.
- Portability: Receive your data in a structured format.
To exercise these rights, contact us at contact@rakeshmedicals.in. We will respond within 30 days. For health data, additional consents may apply under pharmacy guidelines.Children under 18: We do not knowingly collect data from minors without parental consent.
8. International Data Transfers
As an India-based business, your data is primarily stored in India. If transferred internationally (e.g., to cloud providers), we ensure adequate safeguards like standard contractual clauses.
9. Changes to This Privacy Policy
We may update this policy periodically. Changes will be posted on the Site with the revised effective date. Continued use of the Site after changes constitutes acceptance.
10. Contact Us
For questions or concerns about this Privacy Policy, please reach out to:
Pharmacist Rakesh Pandey
Rakesh Medicals
Salori Tiraha, Shukla Market
Prayagraj, Uttar Pradesh, India – 211004
Phone: +91 532-3574226 or +91 9140250569
Email: contact@rakeshmedicals.in If you believe we have mishandled your data, you may contact the Data Protection Officer (if appointed) or file a complaint with the appropriate authority under the DPDP Act.Thank you for trusting Rakesh Medicals with your health and privacy needs.