Privacy Policy

Effective Date: June 17, 2026

Welcome to rakeshmedicals.in (the “Website”). Rakesh Medicals (“we,” “our,” or “us”) operates this platform to provide pharmacy services, wellness products, and healthcare ordering. We are deeply committed to protecting your privacy and ensuring the security of your personal data and medical information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or contact us via WhatsApp and email.

1. Information We Collect

We collect information that allows us to fulfill your medical and daily essential orders securely. This includes:

  • Personal Identity & Contact Data: Your name, delivery address, phone number, WhatsApp number, and email address.
  • Medical Information: Clear photos or digital copies of prescriptions provided by you to fulfill verified prescription medication orders.
  • Transaction Information: Details about the products you purchase, cart selections, and billing preferences. (Note: We do not directly store your credit card or net banking details; these are handled securely by authorized payment gateways).
  • Technical Data: Your IP address, browser type, and basic usage data collected through cookies to optimize your browsing experience on our website.

2. How We Use Your Information

We process your data strictly to deliver reliable pharmacy services. We use it to:

  • Process, verify, pack, and fulfill your product or medical orders.
  • Verify doctor prescriptions via our registered pharmacists as required by law.
  • Coordinate home delivery riders to reach your accurate address in Prayagraj.
  • Communicate with you regarding order confirmations, updates, or modifications via phone call, SMS, or WhatsApp.
  • Respond to your support questions, complaints, or return requests sent to rakeshmedicalsok@gmail.com.

3. Data Protection & Security

We implement industry-standard administrative, technical, and physical security barriers to protect your personal and medical information.

  • Your prescriptions and health records are treated as strictly confidential and are accessible only to authorized pharmacists processing your order.
  • We use secure server links to safeguard data transmissions on rakeshmedicals.in.
  • While we take every reasonable measure to protect your data, no method of online transmission or storage is 100% secure; therefore, we cannot guarantee absolute absolute security.

4. Sharing Your Information

We value your trust and never sell, trade, or rent your personal or medical data to third-party marketing companies. We only share information with:

  • Delivery Partners: Logistics and delivery personnel so they can physically deliver your packages to your doorstep.
  • Payment Gateways: Trusted financial intermediaries to process transactions securely.
  • Legal Authorities: If required by law, government mandate, or judicial order to comply with state and national pharmacy regulations.

5. Your Rights & Choices

You retain full control over your personal data. You have the right to:

  • Review, update, or correct your contact information by logging into your website account.
  • Request that we delete your personal account or past ordering data, subject to legal record-keeping requirements for pharmaceutical sales.
  • Opt out of receiving non-essential promotional updates or messages from us.

6. Cookies Policy

Our website utilizes small data fragments called “cookies” to recognize your browser, save your active shopping cart items, and analyze website traffic. You can modify your internet browser settings to reject cookies if you prefer, though doing so may prevent certain interactive features of our shop from running correctly.

7. Updates to This Policy

We may modify or update this Privacy Policy from time to time to align with changes in technological standards or legal health regulations. Any modifications will be posted directly to this page with an updated “Effective Date” at the top. We encourage you to review this page periodically.

8. Contact Our Data Privacy Officer

If you have questions, feedback, or concerns regarding this Privacy Policy or how your medical information is treated, please reach out directly:

  • Rakesh Medicals
  • Address: Salori, Prayagraj, Uttar Pradesh, India
  • Phone / WhatsApp: +91 9140250569
  • Email: rakeshmedicalsok@gmail.com