Here is a complete, clean, and professional FAQ (Frequently Asked Questions) page designed specifically for rakeshmedicals.in. It highlights your ordering process via the website and WhatsApp, your 24/7 availability in Salori, Prayagraj, and clear steps on how customers can buy from you.

Frequently Asked Questions (FAQs) – Rakesh Medicals

Welcome to our Help & FAQ center. Below are answers to the most common questions our customers ask about purchasing medicines, health products, and groceries from Rakesh Medicals.

🛍️ How to Buy a Product

Q: How do I buy medicines or products from rakeshmedicals.in?

We make ordering highly flexible! You can buy your products in three simple ways:

1.Option 1: Order directly via the Website:Best for browsing.

Browse our online categories (Medicines, Ayurveda, Personal Care, Daily Needs), add items to your cart, and proceed to checkout.

2.Option 2: Order instantly via WhatsApp:Fastest for prescriptions.

Take a clear photo of your doctor’s prescription or text your product list directly to our official WhatsApp number: 9140250569. Our pharmacist will confirm and package your order.

3.Option 3: Shop In-Store:Instant pickup.

Visit our physical pharmacy directly at Salori Tiraha, Salori, Prayagraj to purchase your medical and daily essentials over the counter.

💊 Prescriptions & Medicines

Q: Do I need a doctor’s prescription to buy medicines?

• For Prescription Drugs (Rx): Yes, a valid doctor’s prescription is mandatory by law. You can upload it during website checkout or send a photo of it directly to our WhatsApp number (9140250569).
• For OTC Products: Over-the-counter products like vitamins, baby care items, personal care, and daily groceries do not require a prescription.

Q: Are the medicines sold on your website 100% genuine?

Absolutely. All pharmaceutical and wellness items are stored under strict quality and precise temperature controls. We source directly from authorized, reputable distributors to ensure 100% authenticity.

🚚 Delivery & Store Timing

Q: Do you provide home delivery in Prayagraj?

Yes! We offer convenient home delivery services to ensure you get your medical requirements right at your front door. Same-day delivery is available for residents in and around the Salori, Teliarganj, and Govindpur areas.

Q: What are your store operating hours?

Our physical pharmacy located at Salori, Prayagraj, is open 24 Hours, 7 Days a week to assist you with emergency medical needs at any time of day or night.

💳 Payments & Returns

Q: What payment methods do you accept?

We support a wide variety of safe and secure payment choices:

• UPI apps (Google Pay, PhonePe, Paytm)
• Net Banking, Credit, and Debit Cards
• Cash on Delivery (COD)

Q: Do you have a return or replacement policy?

Yes, we offer an easy replacement policy if a product is delivered damaged or if there is a mistake in the order. Please make sure the medicine strip or product remains unopened and unhandled, and notify us within 3 days of delivery via WhatsApp or email at rakeshmedicalsok@gmail.com.

Still have questions?

If your query isn’t listed here, feel free to drop us a quick text on WhatsApp at +91 9140250569 or head over to our Contact Us page!