At Rakesh Medicals, we strive to ensure your complete satisfaction with every purchase. This Refund and Returns Policy outlines the conditions under which you may return items or request a refund for orders placed on rakeshmedicals.in. Please read this policy carefully before making a purchase. This policy applies to all products sold on our website and is governed by Indian laws, including the Consumer Protection Act, 2019.
1. Eligibility for Returns
General Returns: We offer a 7-day return window from the date of delivery for most non-medicinal products (e.g., health supplements, medical devices, or accessories) if they are unused, unopened, and in their original packaging.Medicinal Products: Due to health and safety regulations, returns or exchanges of prescription or over-the-counter medicines are not permitted once delivered. This includes tablets, capsules, syrups, injectables, and any pharmaceutical products to prevent contamination or misuse.Damaged or Defective Items: If you receive a damaged, defective, or incorrect item, you may return it within 7 days of delivery, provided you notify us within 48 hours.Non-Returnable Items: Certain items are non-returnable, including:
- Personalized products.
- Perishable goods (e.g., certain supplements).
- Items with hygiene seals broken (e.g., opened cosmetics or personal care items).
- Digital products or gift cards.
2. Return Process
To initiate a return:
- Contact Us: Email us at contact@rakeshmedicals.in or call our customer support at [insert phone number] within the eligible timeframe. Provide your order number, product details, and reason for return, along with photos of the issue if applicable.
- Return Authorization: We will issue a Return Merchandise Authorization (RMA) number via email within 24-48 hours.
- Ship the Item: Pack the item securely in its original packaging with the RMA number clearly marked. Ship it to the address provided in the RMA email. You are responsible for return shipping costs unless the return is due to our error (damaged/wrong item).
- Inspection: Upon receipt, we will inspect the returned item within 3-5 business days. If approved, we will process your refund or exchange.
Please note: Unauthorized returns will not be accepted and may be returned to you at your expense.
3. Refunds
- Refund Timeline: Once your return is approved and the item is received, refunds will be processed within 5-7 business days to the original payment method.
- Refund Amount: You will receive a full refund for the product price (excluding shipping fees) if the return is due to our error. For customer-initiated returns, a restocking fee of up to 10% may apply for non-defective items.
- Partial Refunds: In cases of partial damage or shortages, we may issue a partial refund based on the item’s condition.
- Shipping Refunds: Original shipping fees are non-refundable unless the order was not delivered or was incorrect.
- Method of Refund: Refunds will be issued to the original payment method (credit/debit card, UPI, net banking, or wallet). For cash on delivery orders, refunds will be processed via bank transfer after verifying your bank details.
We do not offer refunds for orders that have been successfully delivered and accepted without issues.
4. Exchanges
Exchanges are available for size, color, or style issues on eligible non-medicinal items within the 7-day window, subject to availability. Follow the same return process, and specify your exchange preference in your initial contact.
5. Cancellations
Orders can be cancelled before shipment via your account dashboard or by contacting us. A full refund will be issued if cancelled within 2 hours of placement.Once shipped, cancellations are not possible, but you may return the item per this policy.
6. Exceptions and Limitations
All returns must comply with local regulations for pharmaceutical products. We reserve the right to refuse returns that violate health standards.In the event of a force majeure (e.g., natural disasters, regulatory changes), we may adjust this policy.This policy does not affect your statutory rights as a consumer.
7. Contact Us
If you have any questions about this policy or need assistance with a return, please reach out:
- Email: contact@rakeshmedicals.in
- Phone: [Insert customer support number , +91-9140250569
- Address: [Insert business address, e.g., Rakesh Medicals, [City], India]
- Business Hours: Monday to Saturday, 9 AM – 7 PM IST
We appreciate your understanding and trust in Rakesh Medicals. Your satisfaction is our priority!Last Updated: October 05, 2025